DELIVERY AND RETURNS


DELIVERY

  • UK Standard Delivery (3-5 working days) £3.95
  • Non Mainland UK Standard Delivery (4-7 working days) £5.00
  • UK Next Day Signed For (for Tekno Truck Models only) - £8.10
  • Europe Special Delivery, not Next Day (for Tekno Truck models only) - £6.04
  • Europe & International Standard Delivery (3 -10 working days) - Weight dependant, when you get to checkout it will advise
  • International Signed For Special Delivery, not Next Day - for Tekno Truck models only (approx. 10 working days) £19.85


RETURNS POLICY

You can return items for an exchange or refund if it is unopened and as you received it. Items must however be returned within 14 days of receipt. If you require an exchange as a result of the product no longer being suitable for you, we will charge you the customer, the appropriate postage and packaging costs.
Please note, we reserve the right to refuse all items which have been opened, but are not faulty. This is due to hygiene reasons. In this case we can either return the item to you (appropriate postage will be charged to you the customer), or we can destroy it on your behalf.

If you open your item and it is faulty or incorrect, we will issue either a refund (including postage and packaging incurred) or we can send a replacement item, which you can choose from the stock available. In this instance, we will cover the costs of the postage and packaging of the replacement item.


PLEASE RTETURN TO

KOO Shop

Knights of Old Ltd

Kettering Parkway

Kettering

Northamptonshire

NN15 6XU


Please enclose a note stating the reason for return and the order reference number. If you have any queries at all, please do not hesitate to contact us on email at KOOShop@knightsofoldgroup.com

 
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